Job Description

Join Our Team as a Front Office Manager!

We are currently seeking a dynamic and experienced Front Office Manager to lead our team at BW Plus Kelly Inn in St. Cloud, MN. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. This position requires excellent leadership skills, attention to detail, and a passion for providing exceptional customer service.

Key Responsibilities:

• Manage daily front office operations, including check-in/check-out procedures, reservations, and guest inquiries.
• Train, supervise, and motivate front desk staff to deliver top-notch service to guests.
• Handle guest complaints/requests and ensure prompt resolution to maintain guest satisfaction.
• Develop and implement policies and procedures to streamline front office operations.
• Monitor and maintain front desk inventory and supplies.

Qualifications:

• Prior experience in a similar role within the hospitality industry.
• Strong leadership and communication skills.
• Proficiency in hotel management software and MS Office Suite.
• Ability to multitask and work well under pressure.
• Excellent problem-solving abilities and attention to detail.

Why Work For Us?

• Excellent benefit package that includes 401K match, life insurance, health insurance and dental insurance.
• Amazing travel benefit package that includes discounts at Best Western's and Kelly Inns worldwide.
• Flexible schedule that allows you to float when needed based on workload.
• Complimentary lunch provided daily.
• Reserved complimentary parking space in our covered and attached parking ramp.
• Amazing family like environment that values each and every employee and allows for a healthy work/home balance.

About BW Plus Kelly Inn:

Located in the heart of St. Cloud, MN, BW Plus Kelly Inn offers guests a comfortable and convenient stay with modern amenities and exceptional service. Our hotel features spacious rooms, an indoor pool, fitness center, and on-site dining options. Whether guests are traveling for business or leisure, our friendly staff is dedicated to ensuring a memorable experience for every guest.