Collaborate with Retail Operations Manager and leadership team to analyze, develop, and implement strategic plans to meet financial targets.
Hire, develop, mentor, and evaluate management talent while communicating business goals.
Provides leadership to specified region, overseeing day-to-day retail activities and store operations.
Serves as initial point of contact to store manager, including issues arising in Human Resources, store operations, recruiting, etc. in specified region.
Assist in recruiting, training, and developing the best store team to drive performance and customer and employee experience.
Reviews and analyzes regional sales and operations.
Ensure and guide manager’s operations by managing inventory counts, food concept program guidelines, labor controls, cash controls, drive off control, etc.
Utilize various methods and reporting tools to achieve financial goals (profit margin, daily sale reports, food costing, waste management, labor percentages, conversion factors, cost tools, over/short reports, drive off reports, customer feedback, employee feedback, etc.)
Monitor and manage labor costs, including overseeing schedules, overtime, and total labor hours.
Support managers, team, and store operations by leading associate training and onboarding, customer service and food presentation, running cash register or deli operations, when needed.
Handles discipline and termination of employees in accordance with company policy.
Implement and ensure compliance with company programs, policies, and procedures.
Ensure compliance with state and local compliance in all aspects of the retail division including Weights & Measures, Food Inspector, Tobacco License, and several others.
Communicate with vendors.
Maintain and ensure company brand image and standards are being met, including consistency of customer experience and store cleanliness.
Implements marketing programs and promotions to increase sales and/or introduce new products.
Identify and seek opportunities for improvements in the specified region; designs and implements training, strategies, goals, and other resources to maximize productivity and morale.
Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
Exhibit professionalism in appearance, conduct, judgment, and customer service.
Play an active role during the pre- and post- opening of new stores in specified regions.
Manage controllable costs and expenses.
Service and maintain equipment and coordinate with service companies, if necessary.
Special projects, as needed.